Terms & Conditions | Ambassador

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GENERAL TERMS AND CONDITIONS

AMBASSADOR TAXI SERVICES

Ambassador Services
Amsterdam, The Netherlands
Registered with the Dutch Chamber of Commerce under no. 34155857

Article 1 – Definitions

For the purposes of these General Terms and Conditions, the following definitions shall apply:

Ambassador:Ambassador Services, trading as Ambassador Taxi Services, established in Amsterdam, The Netherlands, and registered with the Dutch Chamber of Commerce under number 34155857.
Client:the natural person or legal entity entering into an agreement with Ambassador.
Passenger:the person or persons for whose benefit the transport service is provided. The Client and the Passenger may be the same person.
Business Client:a Client acting in the course of a profession or business, including travel agencies, tour operators, hotels, destination management companies (DMCs), companies and other business intermediaries.
Consumer:a natural person not acting in the course of a profession or business.
Agreement:any agreement between Ambassador and the Client relating to passenger transport, airport transfers, chauffeur services, tours, roadshows or related services.
Transfer:an individual transport service to which a booking relates.

Article 2 – Applicability

These General Terms and Conditions apply to all quotations, price proposals, bookings and agreements entered into by Ambassador.
These General Terms and Conditions also apply where Ambassador engages independent drivers, transport partners or other third parties to perform an Agreement.
Any deviation from these General Terms and Conditions shall be valid only if agreed in writing.
The applicability of any general terms and conditions or purchasing terms of the Client is expressly rejected unless Ambassador has expressly accepted them in writing in advance.
In the event of a conflict between an individual written agreement and these General Terms and Conditions, the individual written agreement shall prevail.
If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Article 3 – Bookings and Formation of the Agreement

A request, quotation or price proposal is non-binding until the booking has been confirmed in writing by Ambassador.
An Agreement is concluded once Ambassador has confirmed the booking in writing, including by email or electronic message.
The Client is responsible for checking the booking confirmation and must notify Ambassador of any inaccuracies as soon as possible.
Where a Client makes a booking on behalf of one or more Passengers, the Client shall be deemed authorised to make that booking.
The Client remains responsible for all obligations arising from the Agreement, including payment obligations, unless expressly agreed otherwise in writing.
Where a Client makes a booking on behalf of a third party, the Client is responsible for ensuring that the Passenger receives in good time all relevant information, instructions and contact details provided by Ambassador in connection with the performance of the service.

Article 4 – Information and Availability

The Client must provide all information required for the proper performance of the service in a timely manner, including, where applicable:
- the correct pick-up and destination addresses;
- the date and agreed pick-up time;
- correct flight or train details;
- a correct and reachable mobile telephone number for the Passenger;
- the number of Passengers;
- the amount and nature of the luggage;
- special or oversized luggage, including golf bags;
- requests for child seats or other special requirements.
The Client is responsible for the accuracy and completeness of the information provided.
The Client must ensure that the Passenger is reachable by telephone around the agreed pick-up time and, in the case of airport transfers, after landing, using the telephone number provided to Ambassador.
Additional costs resulting directly from incorrect, incomplete or late information may be charged to the Client.
Relevant changes must be communicated to Ambassador as soon as possible.

Article 5 – Performance of the Transport Service

Ambassador shall perform the agreed transport service with due care and professionalism and shall take reasonable measures to collect the Passenger at the agreed time.
The Client and Passenger are responsible for allowing sufficient travel time, particularly for transfers to airports, railway stations, cruise terminals, appointments and other time-sensitive destinations.
Ambassador cannot guarantee an exact arrival time at the destination where travel time is affected by circumstances beyond Ambassador's reasonable control, including unexpected severe traffic congestion, traffic accidents, road closures, extreme weather conditions and other unforeseen circumstances.
Where circumstances make this necessary, the driver may take a reasonable alternative route.
The Passenger must comply with reasonable instructions given by the driver concerning safety and the performance of the transport service.
If a driver is likely to be delayed due to unexpected circumstances, Ambassador shall endeavour to inform the Client or Passenger as soon as possible and, where reasonably possible, offer an appropriate solution.

Article 6 – Standard Waiting Time Rate

Additional waiting time shall be charged at the waiting time rate applicable at the time of booking.
The current standard waiting time rate is €23.00 per commenced 15-minute period, unless another rate has been agreed in writing in advance or stated in the booking confirmation.
The waiting time rate confirmed at the time of booking shall remain applicable to that booking, even if the standard waiting time rate is subsequently changed.

Article 7 – Airport Transfers and Waiting Time

Where correct flight details have been provided, Ambassador shall take the current flight arrival information into account when planning an airport pick-up.
Ambassador takes into account delays that may occur after landing, for example due to baggage reclaim, customs or passport control.
For airport pick-ups, the first 60 minutes following the actual official landing timeof the flight are included as waiting time.
After these 60 minutes, Ambassador allows an additional 15-minute grace period.
If the Passenger is not ready to depart 75 minutes after the actual official landing time, the driver may continue to wait. From that time onwards, additional waiting time shall be charged in accordance with Article 6.
The Client or Passenger must notify Ambassador as soon as possible of any changes to the flight number, airport or other relevant flight information.
In the event of a delayed flight, the included waiting time shall commence from the actual official landing time and not from the originally scheduled arrival time.
In the event of a cancelled or rebooked flight, the Client or Passenger must notify Ambassador as soon as possible. Ambassador shall, where reasonably possible, endeavour to adjust the transfer. Any demonstrable additional costs arising as a result may be charged to the Client.

Article 8 – No-show for Airport Pick-ups

The Passenger is requested to remain reachable by telephone after landing and to contact Ambassador in the event of an unexpected delay.
As long as contact is maintained with the Passenger, Ambassador shall, where reasonably possible, take the circumstances into account and the driver may remain available at the applicable waiting time rate.
If the Passenger has not appeared 90 minutes after the actual official landing timeand Ambassador has been unable to contact the Passenger despite reasonable attempts to do so, the transfer may be treated as a no-show.
In such circumstances, the driver shall be entitled to leave the airport and the full agreed transfer price shall remain payable.
Ambassador may, where circumstances and subsequent scheduling permit, decide to wait longer.
A transfer shall not be treated as a no-show where the Passenger's failure to appear is demonstrably due to a failure attributable to Ambassador.

Article 9 – Waiting Time and No-shows at Other Pick-up Locations

For pick-ups from a hotel, private residence, office or other non-airport location, the first 15 minutes following the agreed pick-up timeare included as waiting time.
If the Passenger has not appeared after these 15 minutes and has not contacted Ambassador or the driver, the transfer may be treated as a no-show and the driver shall be entitled to leave.
In the event of a no-show, the full agreed transfer price shall remain payable.
If contact has been established with the Passenger and the driver remains available to wait, additional waiting time shall be charged after the included 15 minutes in accordance with Article 6.
Ambassador may, where circumstances and subsequent scheduling permit, decide to wait longer.

Article 10 – Meet & Greet and Contact in the Event of Problems

Where a Meet & Greet service has been agreed, the driver shall be present at the agreed or customary meeting point.
If the Passenger is unable to locate the driver, or if the driver does not appear to be present at the expected location, the Passenger must first make a reasonable attempt to contact Ambassador using the contact number provided with the booking.
Ambassador must be given a reasonable opportunity to investigate the situation and, where possible, provide an appropriate solution.
If a Passenger claims reimbursement for alternative transport arranged independently, Ambassador may require reasonable evidence that an attempt was made to contact Ambassador, for example by means of a call log or sent message.
A Passenger is not required to wait indefinitely. If Ambassador cannot be contacted or if no appropriate solution is provided within a period that is reasonable in view of the circumstances and the Passenger's onward travel arrangements, the Passenger may arrange alternative transport.
Any liability of Ambassador for associated costs shall be assessed in accordance with these General Terms and Conditions and applicable law.

Article 11 – Changes to the Service

Requests to change a booking must be communicated to Ambassador as soon as possible.
A material change shall only become effective once confirmed by Ambassador.
Changes may affect the price and availability.
Additional stops, additional hours or mileage, extended waiting time, a changed destination or other additional services may be charged separately.
In the case of tours, roadshows and chauffeur services, changes to the agreed programme may result in an adjustment to the agreed price.
Additional parking fees, tolls, ferry charges, admission fees and other external costs resulting from a change requested by the Client or Passenger may be charged separately.
Ambassador is not obliged to accept a change if no suitable driver or vehicle is available.
Changes agreed directly with the driver during the performance of the service may result in additional charges.

Article 12 – Prices and Payment

The agreed price shall be stated in the quotation, booking confirmation or separate Agreement.
A confirmed fixed transfer price shall in principle remain unchanged unless:
- the Client changes the service;
- additional services are requested;
- additional waiting time is incurred;
- the information provided proves to be incorrect or incomplete;
- another price adjustment has been agreed in writing.
Ambassador may require full or partial advance payment.
Payment shall be made using the agreed payment method.
Invoices must be paid within the payment period stated on the invoice.
In the event of late payment, statutory interest and reasonable extrajudicial collection costs shall be payable in accordance with applicable Dutch law and subject to the statutory rules applicable to Consumers.
For Business Clients, the statutory rules governing commercial transactions shall apply where applicable.

Article 13 – Cancellation

Cancellations must be communicated to Ambassador as soon as possible in writing, including by email.
Unless different cancellation terms have been agreed in writing, the following cancellation charges shall apply:
- cancellation more than 48 hoursbefore the agreed commencement of the service: no cancellation charge in respect of the agreed transport price;
- cancellation between 48 and 24 hoursbefore the agreed commencement of the service: 50% of the agreed price;
- cancellation less than 24 hoursbefore the agreed commencement of the service, or in the event of a no-show: 100% of the agreed price.
In addition to the cancellation charges stated above, demonstrable costs already incurred specifically for the relevant service and which are non-refundable shall remain payable.
Such costs may include:
- hotel accommodation for drivers;
- prepaid admission or entrance fees;
- prepaid reservation or parking charges;
- costs of third-party services specifically reserved for the service;
- other demonstrable non-refundable costs incurred directly for the service.
If any cost already incurred can be recovered in full or in part, only the amount that is actually non-refundable shall be charged.
Different cancellation conditions may apply to substantial assignments, multiple vehicles, multi-day tours, roadshows, events and group transport, provided that these conditions have been agreed in writing in advance.
Any mandatory statutory rights of Consumers shall remain unaffected.

Article 14 – Passengers, Luggage and Special Requirements

The Client must provide the correct number of Passengers when making the booking.
If more Passengers arrive than the number for which the vehicle was booked and the transport cannot therefore be carried out safely or legally using the reserved vehicle, Ambassador shall not be obliged to perform the service in the originally agreed manner.
If a larger or additional vehicle is available, the associated additional costs may be charged.
The Client must notify Ambassador in advance of unusual quantities or dimensions of luggage and of special luggage, including golf bags and other oversized items.
Ambassador cannot guarantee that excessive or special luggage not notified in advance can be accommodated in the reserved vehicle.
If a larger or additional vehicle is required as a result of luggage that was not reported or was incorrectly reported, the associated reasonable additional costs may be charged.
Passengers remain responsible for their personal belongings and must check that no belongings have been left behind when leaving the vehicle.
Lost property shall be retained where reasonably possible. Reasonable costs incurred in returning lost property may be charged.
Child seats and other special requirements must be requested in advance and are subject to availability.

Article 15 – Tours and Guide Services

A driver provided by Ambassador is not automatically a professional or separately booked tour guide.
If a professional guide or specific guide service is required, this must be requested and confirmed in advance.
Changes to routes, places visited, duration or programme may affect the agreed price.
Admission fees, parking charges and other external costs are included only if expressly stated in the quotation or booking confirmation.

Article 16 – Vehicles

Ambassador shall endeavour to provide the agreed vehicle or vehicle category.
If the planned vehicle is unavailable due to technical, operational or other unforeseen circumstances, Ambassador shall be entitled to provide a vehicle of an equivalent or, where possible, higher category at no additional cost to the Client.
Any replacement vehicle must be suitable for the agreed number of Passengers and the luggage notified in advance.

Article 17 – Conduct, Safety, Smoking, Intoxication and Soiling

Passengers must behave in a manner that does not endanger the safety of the driver, other Passengers, the vehicle or other road users.
Smoking and vaping are not permitted in the vehicles.
Ambassador or the driver shall be entitled to refuse or terminate transport if a Passenger:
- behaves aggressively, threateningly or in a seriously disruptive manner;
- fails to comply with reasonable safety instructions;
- endangers the safety of the driver, other Passengers or other road users;
- is under the influence of alcohol, drugs or other substances to such an extent that, in the reasonable opinion of Ambassador or the driver, there is a risk to safety, damage to the vehicle or serious soiling of the vehicle.
Demonstrable costs resulting from damage or exceptional cleaning caused by a Passenger may be charged to the Client or the person responsible.
Where transport is refused or terminated because of seriously culpable conduct by a Passenger, there shall be no automatic entitlement to a refund of the transport price.

Article 18 – Animals

The transport of animals must be notified in advance and is permitted only after confirmation by Ambassador.
The Client or Passenger is responsible for ensuring that the animal can be transported safely and without causing avoidable soiling or damage.
This provision shall not affect any statutory rights relating to recognised assistance dogs.

Article 19 – Engagement of Independent Drivers and Transport Providers

Ambassador shall be entitled to engage carefully selected independent drivers, transport partners or other transport providers to perform a service.
Unless expressly agreed otherwise, the engagement of a third party shall not affect the Agreement between Ambassador and the Client.
Ambassador shall make reasonable efforts to engage only transport partners that comply with the statutory requirements applicable to their activities.
If an engaged driver or transport provider makes an error in performing the service, any liability of Ambassador shall be assessed in accordance with these General Terms and Conditions and applicable Dutch law.

Article 20 – Liability, Delay and Force Majeure

Ambassador shall be liable for damage to the extent that such damage is attributable to Ambassador under applicable Dutch law.
Ambassador shall not be liable for delays or failure to reach a destination on time where this is primarily caused by circumstances beyond Ambassador's reasonable control, including unexpected severe traffic disruption, traffic accidents, road closures, extreme weather conditions, strikes, government measures and comparable circumstances.
The preceding paragraph shall not apply where the damage results from a failure attributable to Ambassador for which liability cannot be excluded under mandatory law.
To the extent permitted by law, Ambassador shall not be liable for indirect or consequential loss, including missed flights, connections, appointments, loss of income or lost business opportunities.
To the extent that liability may lawfully be limited, liability shall be limited to the amount paid under the applicable liability insurance policy in the relevant case, plus any applicable policy excess.
Nothing in these General Terms and Conditions shall limit liability where and to the extent that such limitation is prohibited by mandatory law.
In the event of force majeure, Ambassador shall be entitled to suspend or modify performance of the Agreement or, where performance has become reasonably impossible, terminate the Agreement.
If an Agreement has already been partially performed before the force majeure event occurred, reasonable payment for the part already performed shall remain due.

Article 21 – Complaints

If a problem occurs during the performance of a service, the Client or Passenger is requested, where reasonably possible, to notify Ambassador immediately so that Ambassador has an opportunity to provide an appropriate solution.
Complaints must be submitted in writing as soon as possible and preferably within seven days after performance of the relevant service.
Failure to submit a complaint within this period shall not affect any rights a Consumer may have under mandatory law.
Ambassador shall investigate complaints carefully and respond within a reasonable period.

Article 22 – Personal Data

Ambassador processes personal data required for bookings and the performance of transport services in accordance with applicable data protection legislation.
Further information concerning the processing of personal data is provided in the Privacy Policy of Ambassador Taxi Services.

Article 23 – Language and Translations

The Dutch version of these General Terms and Conditions is the original version.
If these General Terms and Conditions are made available in another language and there is any discrepancy, inconsistency or difference in interpretation between a translation and the Dutch version, the Dutch version shall prevail, except to the extent that mandatory law provides otherwise.

Article 24 – Governing Law and Jurisdiction

All quotations, Agreements, transport services and these General Terms and Conditions shall be governed by Dutch law.
In disputes involving Business Clients, the competent court in Amsterdam, The Netherlands, shall have exclusive jurisdiction, to the extent that such a choice of jurisdiction is legally valid.
Disputes involving Consumers shall also be submitted to the competent court in Amsterdam, to the extent that mandatory rules on jurisdiction do not provide otherwise.
Where mandatory law entitles a Consumer to bring proceedings before another competent court, those statutory rights shall remain unaffected.
Before commencing legal proceedings, the parties shall make reasonable efforts to resolve the dispute amicably.